What it costs
Closeeye offers a single membership, billed every month. The price and the billing period are shown on the membership screen before you confirm, and nothing is charged until you do.
Cancelling
You can cancel at any time. Your membership stays active until the end of the period you have already paid for, and it is not renewed after that. There is no cancellation fee and no minimum term.
Closing your account cancels the membership as part of the same act.
Refunds
If you were charged in error, billed twice, or billed after cancelling, tell us and we will refund it in full.
Approved refunds are returned to the payment method you used, through our payment provider. They usually arrive within 5–7 working days, depending on your bank.
What membership does not affect
Asking for urgent help is never gated by a membership, and neither is anything your family has already recorded or sent. A membership that lapses does not take away what somebody made.
Getting in touch about billing
Write to hello@closeeye.app from the address you signed in with, and say what happened. A person reads it.