How to delete your account
- Open Closeeye and sign in.
- Go to the You tab.
- Under Account, choose Sign out, then Close account.
- Confirm. Your account and data are deleted immediately and you are signed out.
What is deleted immediately
- Your profile, your name, email, phone and WhatsApp number, city and country.
- Everyone you added, and everything you recorded about them, including medical details.
- Your voice letters and photos, and the files behind them in private storage.
- Your questions.
- Any active membership is cancelled so you are not billed again.
What little is kept
- A minimal record that a deletion happened, kept for accountability and to prevent abuse; it contains no family data.
- Basic transaction records, kept only where tax and accounting law requires, for the period that law requires.
- Anonymous statistics, these can no longer be linked to you or your family.
Residual copies in encrypted backups are fully overwritten within 90 days.
If you cannot reach the app, write to hello@closeeye.app from the address you signed in with and we will delete it for you.